Returns & Exchanges
At Rockfish, we strive for peak freshness and quality in every order; however, due to the perishable nature of our products, we offer specialized resolutions for items that do not meet our high standards.
Inspect Your Delivery
Upon arrival, please immediately inspect your package for any signs of damage or temperature compromise to ensure the contents are safe for consumption.
Document Issues
If you encounter an issue, take clear photos of the product and the shipping label within 24 hours of delivery to help our team process your claim quickly.
Contact Support
Email our customer care team with your order number and photo evidence to request a replacement or a store credit for any unsatisfactory items.
Resolution Process
Our team will review your request within 48 business hours and, if approved, will initiate a refund to your original payment method or ship out a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing